Restaurant owner fires back after dinner claims the food spoiled the family’s Christmas when they didn’t have a traditional roast
A RESTAURANT owner hit back at diners saying his food ruined their family’s Christmas when they didn’t have a traditional roast.
Rick Aprino, his partner and their four children visited Ruposhi Indian Bar & Restaurant in Bury in Greater Manchester on Christmas Day.
They ordered two Indian dinners for the two adults and their children requested traditional Christmas dinners.
He says his children were served chicken, fries and half a fried tomato before he came home and wrote a scathing review on Facebook, the Mirror reported.
“What an absolute restaurant joke – a spoiled Christmas dinner for our kids on the spur of the moment of this establishment,” Rick blasted on Tripadvisor and on Facebook.
The review left manager Shah Munim in awe, who explained that they don’t make traditional Christmas dinners because so few customers have ordered them.
He said it wasn’t worth “all the hard work” but that the diners were getting what they ate.
Mr Munim said, “We want to make our customers happy. We gave them options. And they chose chicken and chips.
“I totally agree with them, they are not happy. I did my best.”
He says he wrote to Tripadvisor to complain about the review.
His restaurant hosted around 80 diners on Christmas Day, including one who left a five-star review.
They said: “We came for Christmas day six, we have great food, again fantastic service and the staff’s curries were perfect. Thank you for a lovely meal.”
Mr Munim said it had been difficult to operate a hotel business during the pandemic, and bad online reviews can make things more difficult.
He said, “It’s easy for them to write a review on Tripadvisor, but it’s tough to run a business and keep customers happy,” he said.
People who read the review online quickly agreed with Mr. Munim’s position.
One person wrote: “They ordered chicken and fries and got chicken and fries. Why go to a place where your kids don’t like the food on offer? “
Another said, “Nothing wrong with chicken and fries”.
Another wondered, “If the menu was booked in advance, why go there and eat the food and probably say how nice it was, then come home and write a rude review? !! I thinks someone’s trying to either get a meal or some money for it. I just hope the restaurateur doesn’t give in to them. ”