Waitbusters deploys its call concierge function at local bowling alleys


Atlanta, Georgia (RestaurantNews.com) Waitbusters, LLC announced today that Lucky Strike in Elwood, IN, has started using the “Call Concierge” feature at their facility. This is Waitbusters’ first location in Indiana as well as their first bowling alley. Much like the majority of the restaurant industry, Lucky Strike has also suffered from a labor shortage that appears to be worsening.

“Call Concierge” is the latest feature from Waitbusters, which provides an auto-response service that gives restaurants the ability to manage their guests while meeting customer needs over the phone. With this feature, when a customer calls, they receive easy-to-follow voice prompts that direct them to a text message, providing one-click access to place orders online, reserve a table, join the queue or even get directions.

With a limited staff, Lucky Strike takes advantage of WB’s call concierge feature to reduce staff stress related to managing phones and managing internal customers, as well as keeping their phones up to speed. client. Using Call Concierge, Lucky Strike now diverts non-essential and long (but important) calls to a text message with a call-to-action link. Customers can do the following seamlessly without having to wait to speak to someone live:

  • Reserve channels
  • Order food
  • Get directions during opening hours
  • Book a birthday party
  • See the specials
  • Send a note to management

Lucky Strike owner Chuck Kane saw this feature as a game changer for his day-to-day operations, explaining, “Every phone call that my staff doesn’t have to answer personally gives more time to devote to our internal customers. It really is an amazing service.

Sign up for Call Concierge today!

E-mail [email protected] to schedule a demo or check www.waitbustersdining.com.

About Lucky Strike

Lucky Strike is all about the fun. From traditional leagues to short season leagues mixed with weekly euchre. They deliver an awesome cosmic bowling experience every weekend with lights and lasers all in sync with great music. Check out their weekly specials or awesome birthday party packages! https://www.luckystrikeelwood.com.

About the Waitbusters digital restaurant

Waitbusters LLC, a company owned by disabled veterans, is a provider of innovative technology solutions for restaurants. Its Digital Diner solution gives restaurants the ability to create better experiences for their customers, save money, create new revenue streams, become more profitable, and find and retain satisfied customers.

Waitbusters Digital Diner offers:

  • Call the concierge
  • Online ordering and commission-free delivery
  • Contactless dinner
  • Delivery as a service
  • Queue, reservation and management of tables / servers
  • Social media marketing
  • Loyalty program
  • SMS Marketing
  • Logistics delivery driver

Anicia Gau
Waitbusters, LLC
[email protected]

Source link

Leave A Reply

Your email address will not be published.